Effective: 1 July 2026 · Last updated: 1 July 2026 · These terms govern the use of Infomaze Sphere products and services. Enterprise customers may have a separately negotiated Master Services Agreement (MSA) that supersedes these terms.
These Terms of Service ("Terms") form a binding agreement between you ("Customer," "you," or "your") and Infomaze Sphere LLP ("Sphere," "we," "us," or "our"), governing your access to and use of our websites, products, and services (collectively, the "Service").
By accessing or using the Service, by clicking "I accept" on a registration form, or by signing an order form that references these Terms, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.
If you do not agree to these Terms, do not access or use the Service.
To use most parts of the Service, you must register an account. You agree to provide accurate, complete, and current information, and to keep that information updated. You are responsible for safeguarding your account credentials and for all activities that occur under your account.
You must notify us promptly at security@infomazesphere.com if you become aware of any unauthorized use of your account or any other security breach.
You are responsible for the actions of your Authorized Users and for ensuring they comply with these Terms.
Use of paid portions of the Service requires a subscription. Subscription terms, pricing, and payment frequency are set out in your applicable Order Form.
Unless otherwise specified in your Order Form:
Fees may be adjusted at renewal. We will provide reasonable advance notice of fee changes.
Subject to these Terms and your payment of applicable fees, Sphere grants you a non-exclusive, non-transferable right to access and use the Service for your internal business purposes during the subscription term.
Sphere may modify the Service from time to time, including adding new features and discontinuing features that are no longer needed. We will not materially reduce core functionality during a paid subscription term without reasonable notice.
You agree not to, and not to permit any Authorized User to:
We may suspend access for violations of this section, with or without notice depending on the severity of the violation.
You retain all rights, title, and interest in and to your Customer Data. Sphere does not claim ownership of Customer Data.
You grant Sphere a limited, non-exclusive license to use, process, store, and transmit Customer Data solely as necessary to provide the Service to you and to comply with applicable law.
Sphere processes Customer Data containing personal data on your behalf as a data processor. The terms of such processing are governed by our DPA, which is incorporated into your subscription agreement when applicable.
You represent that you have all necessary rights and consents to provide Customer Data to Sphere for processing under these Terms.
Sphere will not use Customer Data to train public, multi-tenant AI models. Where AI features are part of the Service (such as ANSWR), Customer Data may be used to train models that are isolated to your specific deployment, as further described in the relevant Documentation or DPA.
Sphere will use commercially reasonable efforts to make the Service available 24/7, except for:
Specific uptime commitments and remedies (where applicable) are set out in the Service Level Agreement provided in your Order Form or available on request.
Each party agrees to protect the other party's Confidential Information using the same degree of care it uses to protect its own Confidential Information of similar nature, but in no event less than reasonable care.
"Confidential Information" means non-public business, technical, or commercial information disclosed by one party to the other and identified as confidential or that should reasonably be understood to be confidential. Customer Data is your Confidential Information.
Confidential Information does not include information that is publicly available, was already known to the receiving party, or is independently developed without reference to the disclosing party's information.
Sphere retains all rights, title, and interest in and to the Service, including all software, designs, content, and Documentation, and all related intellectual property rights. You receive only the limited rights expressly granted in these Terms.
If you provide feedback, suggestions, or ideas about the Service, Sphere may use this feedback for any purpose without obligation to you.
Sphere may identify you as a customer (using your name and logo) in marketing materials with your prior written consent, which will not be unreasonably withheld.
The Service may integrate with or interoperate with third-party services (such as CRM, accounting, or payment systems). Your use of those services is governed by your separate agreement with the third-party provider. Sphere is not responsible for the acts, omissions, or services of third parties.
Sphere warrants that the Service will perform materially in accordance with the Documentation under normal use. If the Service does not meet this warranty and you notify Sphere within a reasonable time, Sphere will use commercially reasonable efforts to correct the issue. If correction is not feasible, you may terminate the affected portion of the Service and receive a pro-rated refund of pre-paid fees for the unused subscription period.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SPHERE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
The limitations in this section do not apply to: (a) breaches of confidentiality obligations, (b) indemnification obligations, (c) infringement of intellectual property rights, (d) unpaid fees, or (e) liabilities that cannot be limited under applicable law.
By Sphere: Sphere will defend you against third-party claims that the Service, when used in accordance with these Terms, infringes the intellectual property rights of a third party, and will pay damages finally awarded against you, provided you (i) promptly notify Sphere, (ii) give Sphere sole control of the defense, and (iii) provide reasonable cooperation. If a claim is made or appears likely, Sphere may, at its option, modify the Service, obtain a license to allow continued use, or terminate the affected portion of the Service with a pro-rated refund.
By Customer: You will defend Sphere against third-party claims arising from (i) your use of the Service in violation of these Terms or applicable law, (ii) Customer Data, including claims that Customer Data infringes the rights of others, and (iii) your products or services, and will pay damages finally awarded against Sphere, subject to the same procedural requirements as above.
These Terms remain in effect for the subscription term set out in your Order Form. Subscriptions auto-renew for successive periods equal to the initial term unless either party gives written notice of non-renewal at least 30 days before the end of the current term, or as otherwise specified in the Order Form.
Either party may terminate these Terms for cause if the other party materially breaches these Terms and fails to cure the breach within 30 days of written notice. Sphere may suspend or terminate immediately for serious violations of Section 6 (Acceptable Use).
Upon termination:
These Terms are governed by the laws of the Republic of India, without regard to conflict of law principles. The parties submit to the exclusive jurisdiction of the courts of Mysuru, Karnataka, India, except as otherwise required by mandatory law in your jurisdiction or as otherwise agreed in a separately negotiated MSA.
The parties agree to first attempt to resolve any dispute through good-faith negotiation. If unresolved, disputes may be submitted to arbitration under the Arbitration and Conciliation Act, 1996 (India), with the seat of arbitration in Mysuru, Karnataka, conducted in English.
For customers in jurisdictions where mandatory consumer protection law provides additional rights, those rights are preserved.
Neither party will be liable for delays or failures in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, government actions, internet or telecommunications failures, or labor disputes. The affected party will use reasonable efforts to mitigate the impact and resume performance as soon as practicable.
Entire agreement. These Terms, together with any Order Forms, DPAs, and Service Level Agreements, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements on this subject.
Order of precedence. If there is a conflict, the order of precedence is: (1) negotiated MSA (if any), (2) Order Form, (3) DPA, (4) these Terms, (5) Documentation.
Assignment. Neither party may assign these Terms without the other's prior written consent, except that either party may assign to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets.
Notices. Notices to Sphere must be sent to legal@infomazesphere.com. Notices to you will be sent to the email address associated with your account.
No waiver. A failure to enforce any right under these Terms does not waive that right.
Severability. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, agency, or joint venture.
Sphere may update these Terms from time to time. For material changes, we will provide at least 30 days' advance notice (via email or in-product notification). Continued use after the effective date of the updated Terms constitutes acceptance. If you do not agree to the updated Terms, you may terminate your subscription as set out in Section 15 and receive a pro-rated refund of pre-paid fees.
For questions about these Terms, contact us at:
Email: legal@infomazesphere.com
Postal address: Infomaze Sphere LLP, Mysuru, Karnataka, India